Siobhan

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Activity overview

Latest activity by Siobhan
  • Siobhan created an article,

    Can I cancel a personalised order?

    No, you can't. Please be aware that all personalised orders are final. Orders including personalised items cannot be cancelled.

  • Siobhan created an article,

    Can I change the personalised message after placing my order?

    Unfortunately, we are unable to make any changes to personalised products after the order has been placed.

  • Siobhan created an article,

    Do you refund Online Gift vouchers?

    No, unfortunately we cannot provide refunds on Online Gift vouchers.

  • Siobhan created an article,

    Can I return a faulty personalised product?

    Yes, if a personalised item is faulty our normal Returns policy applies and it can be returned within 30 days of receipt (longer periods may in some circumstances apply under the Consumer Rights Ac...

  • Siobhan created an article,

    Can I return an unwanted personalised product?

    No, returns cannot be accepted on personalised products unless the item is faulty. If a personalised item is faulty, our normal Returns policy applies and it can be returned within 30 days of recei...

  • Siobhan created an article,

    Can Online Gift vouchers purchased online be used in store?

    At present, Online Gift Vouchers bought online can only be redeemed online. In the same way, Paperchase gift cards bought in store can only be redeemed in store. We currently run two separate syste...