Chandni

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  • How to get in touch?

    Couldn't find what you were looking for in our help centre? No problem our friendly Customer Service team is at hand to help! Our Customer Service team is available Monday - Friday 9:00am - 5.30pm....

  • Online Gift Vouchers

    Online Gift Vouchers purchased online may only be redeemed for purchases online on com and cannot be used on the Paperchase+ app or any other websites selling Paperchase products. You cannot use an...

  • What Treats can I get?

    We don’t want to spoil it for you all at once (because there’s joy in surprises!) but here is a sneak peek of what you can earn: 15% off after your first purchase £5 off on your birthday - yes, ev...

  • Delivery options in the UK

    There are different delivery options you can choose from within the UK:   Standard delivery: costs £2.99 (free when you spend £25 or more) and delivers in 3-5 working days.  Next Day delivery: cost...

  • I’m having problems redeeming my £10 off offer on the website

    The £10 off online code needs to be entered in the promotion code box in the shopping bag or checkout page whilst you are signed in to the new account that you created.  Each code is unique and can...

  • How will I get the £10 off promotion?

      The £10 off online promotion code will be emailed to you (with approx. 15 minutes) you will need to be signed up to email marketing to be able to receive it.  If you are not sure, you can check w...

  • How do I qualify for the £10 off my next online order new account offer?

    You will qualify for the offer if you have created a new account on this page: https://www.paperchase.com/en_gb/customer/account/create and have not already used this offer before.  If you already ...

  • Extended Return Period - Lockdown

    Online Orders placed between 1st November 2020 and 24th December 2020 can be returned until 31st January 2021 to any of our stand alone stores (excluding concessions, please visit concession retail...

  • Are Paperchase stores open?

    These are correct as of  4/01/21. We’ll try to update them as often as we can but the situation is unprecedented and changing regularly so please bear with us.   Stores Are Paperchase stores open?...

  • Can I use my Gift Card / Online Gift Card?

    Covid-19 restrictions have put enormous pressure on the UK high street and you may have seen the recent news that we have taken the decision to file a Notice of Intention to appoint administrators....