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Activity overview

Latest activity by Chandni
  • Chandni created an article,

    I’m having problems redeeming my £10 off offer on the website

    The £10 off online code needs to be entered in the promotion code box in the shopping bag or checkout page whilst you are signed in to the new account that you created.  Each code is unique and can...

  • Chandni created an article,

    How will I get the £10 off promotion?

      The £10 off online promotion code will be emailed to you (with approx. 15 minutes) you will need to be signed up to email marketing to be able to receive it.  If you are not sure, you can check w...

  • Chandni created an article,

    How do I qualify for the £10 off my next online order new account offer?

    You will qualify for the offer if you have created a new account on this page: and have not already used this offer before.  If you already ...

  • Chandni created an article,

    Can I use my Gift Card / Online Gift Card?

    Covid-19 restrictions have put enormous pressure on the UK high street and you may have seen the recent news that we have taken the decision to file a Notice of Intention to appoint administrators....

  • Chandni created an article,

    I'm missing an item from my order

    We're sorry to hear there is an item missing from your order. Before contacting Customer Services, we recommend checking the following: We may have sent your items in separate parcels via our carr...

  • Chandni created an article,

    Treat Me and Paperchase +

    Currently Treat Me and Paperchase + are not linked. You will not receive any treats nor be able to use treats on the Paperchase + App.  You will need to register with your email address on the Pape...

  • Chandni created an article,

    Do you offer Gift Receipts and packaging?

    Currently we do not offer gift receipts or packaging for online orders. Please note your order will not come with a physical dispatch invoice, you will be emailed a copy for your reference. 

  • Chandni created an article,

    Extended Return Period - Lockdown

    Online Orders placed between 1st November 2020 and 24th December 2020 can be returned until 31st January 2021 to any of our stand alone stores (excluding concessions, please visit concession retail...

  • Chandni created an article,

    3 for 2 promotion

      3 FOR 2 CHRISTMAS MIX & MATCH Valid when purchasing 3 full price items from the 3 for 2 Christmas mix & match category onsite, or when purchasing 3 for 2 marked Christmas products in-store. Cust...

  • Chandni created an article,

    Extended Returns Policy (Store and online)

    We want to make this as simple as possible, we know it's a difficult time right now. Any items purchased between Sunday 1st November 2020 and Monday 4th January 2021 can be returned until Saturday ...