Chandni

  • Total activity 138
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Activity overview

Latest activity by Chandni
  • Chandni created an article,

    I forgot to use my discount code

    Sorry to hear you forgot to add your discount code. We cannot add on any any discounts in retrospect if you did not add this at the time of the promotion and during the checkout process.  Please...

  • Chandni created an article,

    I only ordered 2 items and missed 3 for 2!

    Sorry to hear you missed out on the 3 for 2 offer. We cannot add on any items  in retrospect that customers haven't selected before checking out. You'd need to select 3 items which are in the 3 for...

  • Chandni created an article,

    Mindful Hour launches in store 18th July 2021

    What is mindful hour? Shopping can be busy, noisy and involve a lot of sensory experiences (for example bright lights, loud music, conversations, physical contact etc).  For many people this can fe...

  • Chandni created an article,

    Cancel my account

    If you would like us to Close / Delete all data held in your Paperchase account please contact our Customer Service team using our contact form   Please ensure you provide the following details wit...

  • Chandni created an article,

    What health and safety measures will be in place?

    What health and safety measures will be in place? As always, protecting our colleagues and customers is of paramount importance to us. To keep everyone safe, we have put the following health and sa...

  • Chandni created an article,

    Permanent Store Closures

    My local store isn’t on the list of stores reopening in 2021 Sadly, some Paperchase stores have permanently closed during lockdown due to business changes, which may be why you can’t find your stor...

  • Chandni created an article,

    Live Chat with us

    Click the 'Support' button in the bottom right corner to talk to us. If our Answer Bot can't point you towards the right article for you, a member of our team will be more than happy to help when w...

  • Chandni created an article,

    Something's missing from my order!

    We're sorry to hear there is an item missing from your order. Before contacting the Customer Delight Team, we recommend checking the following: We may have sent your items in separate parcels via ...

  • Chandni created an article,

    Treat Me and Paperchase +

    Unfortunately Treat Me and Paperchase + can't be used together currently. You will not receive any treats nor be able to use treats on the Paperchase + App.  You will need to register with your ema...

  • Chandni created an article,

    Do you offer Gift Receipts and packaging?

    Sadly we don't have a way to include a printed note or gift receipt with your order right now. However, we find a well-timed 'have you checked your mail?' text, or getting a member of their househo...