Orders
- Can I add items to an existing order?
- Can I cancel an order once it has been placed?
- Click & Collect
- How can I retrieve my order number?
- How do I redeem an eGift Voucher, discount, or special offer?
- How will I know you received my order?
Delivery & Returns
- Where do you ship to?
- International Deliveries
- Delivery options in the UK
- Standard Delivery
- Next Day Delivery
- UK Morning Next Day Delivery
Payments
My Account
Paperchase+ App
- When will my personalised order arrive?
- Can I order a personalised product over the phone?
- Can I cancel a personalised order?
- Can I change the personalised message after placing my order?
- Where can I find items that can be personalised?
- Can I return a faulty personalised product?
Treat Me
- How do I cancel my Treat Me card?
- My Treat Me card has been lost, stolen or damaged, what do I do?
- Why am I not receiving my Treats?
- Can I use my NUS card in conjunction with my Treat Me card?
- What Treats can I get?
- Where can I use the Treats I earn?