Staying Safe During Covid-19
- Permanent Store Closures
- Store re-opening April 2021
- What health and safety measures will be in place?
- What are my delivery options?
- Will I still get my online order?
- Will my online order be delivered late?
Orders
- 3 for 2 promotion
- Can I add items to an existing order?
- Can I cancel an order once it has been placed?
- Click & Collect
- Do you offer Gift Receipts and packaging?
- How can I retrieve my order number?
Delivery & Returns
- Extended Return Period - Lockdown
- Amazon
- Where do you ship to?
- International Deliveries
- Delivery options in the UK
- Standard Delivery
Payments
My Account
- I’m having problems redeeming my £10 off offer on the website
- How will I get the £10 off promotion?
- How do I qualify for the £10 off my next online order new account offer?
- I can’t sign into my account - what can I do?
- I’ve forgotten my password! How can I get it back?
- How can I create an account on the Paperchase website?
Paperchase+ App
- Treat Me and Paperchase +
- When will my personalised order arrive?
- Can I order a personalised product over the phone?
- Can I cancel a personalised order?
- Can I change the personalised message after placing my order?
- Where can I find items that can be personalised?
Treat Me
- How do I cancel my Treat Me card?
- My Treat Me card has been lost, stolen or damaged, what do I do?
- Why am I not receiving my Treats?
- Can I use my NUS card in conjunction with my Treat Me card?
- What Treats can I get?
- Where can I use the Treats I earn?