We hope you are happy with your purchase. If not, we will refund the price of goods returned within 30 days of the date of purchase provided they are in a saleable condition and accompanied by a valid receipt. Items returned without an accompanying receipt may be exchanged for goods to the value of the current selling price or credited to a gift card in a standalone store. For items returned accompanied by a gift receipt, the price will be refunded to a gift card in a standalone store.
Goods purchased in store, online on the Paperchase website can be exchanged or the price can be refunded as above within the 30 day period in any Paperchase store. Goods purchased online and paid via PayPal can be refunded in cash when returned to store, if the value is £30 or less.
For orders/goods above £30 customers need to refer to the online return process and return the goods to our online warehouse for a refund instead. Please have a copy of your dispatch confirmation email; either printed or visible on mobile device, at hand when returning goods to a store as a point of reference. Unfortunately goods purchased in a Paperchase store or online cannot be returned to a concession. Please refer to the department stores exchange and refund policy for further details.
Alternatively, goods purchased online on the Paperchase website can be returned to our online fulfilment warehouse within 30 days of receipt. Goods must be accompanied by a valid delivery dispatch note. Reference the 'Online Returns' section below for more details on how to return goods to our warehouse. Please allow up to 28 days for postal returns to be processed.
Unfortunately, we are unable to accept returns, or provide a refund, for personalised goods unless the product is faulty.
Due to hygiene reasons, we are unable to accept returns, or provide a refund, for opened and worn headphones or face masks unless the product is faulty.
Goods purchased on other websites (e.g. asos.com, amazon.co.uk) can only be returned to the website used in accordance with their terms and cannot be returned to Paperchase.