Once your order has been placed, there is no way to cancel or stop it as this immediately goes to our warehouse to be picked, packed and fulfilled.
We also cannot amend any addresses or make changes to an order once it is placed.
If, after placing an order, you’ve changed your mind, please return it within 30 days to get a full refund (excluding personalised items).
Returns are free to take into any stand alone Paperchase Store within 30 days. If you decide to return via post, we recommend a tracked service and we are unable to refund the returns costs unless the item/s are faulty or damaged (see here information on what to do with faulty/damaged items)